FAQ

Frequently Asked Questions

1. How do I cancel an order?
You may request an order cancellation within 12 hours of placing your order. After this time, your order may have already been processed or shipped, and cancellation is no longer possible. We appreciate your understanding as we aim to dispatch orders promptly.

2. When will my order ship?
Orders are typically processed and shipped within 3 business days. Once shipped, a tracking number will be provided via email.

3. How long does shipping take?
Shipping times vary depending on your location, as we ship from different fulfillment centers worldwide. On average, delivery takes 7 to 20 business days. Please allow 3–7 business days for tracking information to be updated.

4. Is my information secure on this website?
Yes. We implement the latest security measures and encryption protocols to ensure your personal information is protected. For full details, please refer to our Privacy Policy.

5. How do I know if a dress is available?
Inventory is updated frequently and availability can change quickly. Once you place an order, we will either confirm availability from our stock or contact the designer directly. We will notify you promptly regarding the status of your order.